Q: Are your products original brands?
A: We provide high-quality compatible alternatives. Our products match the specifications and performance of international mainstream brands but are offered at more competitive prices through our factory-direct model.
Q: Do you offer free samples?
A: Yes, we provide free samples for your quality testing and validation. The buyer only needs to cover the corresponding shipping or express costs.
Q: Are your products certified?
A: RUIHONG is ISO9001 certified for its quality management system, and our relevant products comply with CE (European Conformity) safety standards.
Q: Do you support customization?
A: Yes. We offer OEM/ODM services. We can customize specific components or provide tailored wiring solutions (wire harness assembly) according to your technical requirements.
Logistics & Packaging
Q: How do you arrange shipping?
A: We assist our clients in arranging the most efficient logistics, including international couriers (DHL, FedEx, UPS, TNT) as well as sea freight (LCL/FCL) or air freight.
Q: Is the packaging secure for long-distance transit?
A: Absolutely. We use thickened moisture-proof bags for primary packaging, followed by heavy-duty industrial cartons. Each shipment is further reinforced with packing straps and stretch film to ensure it arrives in perfect condition.
Order & Payment
Q: What is your Minimum Order Quantity (MOQ)?
A: We offer flexible MOQ for standard in-stock items. For customized products, the MOQ will be determined based on specific technical requirements.
Q: What is the typical lead time?
A: Standard stock items are typically dispatched within 3-7 days. For large-scale or custom orders, our daily production capacity of 100,000 connectors ensures rapid turnaround and timely delivery.
Q: What payment methods do you accept?
A: We accept Telegraphic Transfer (T/T), Letter of Credit (L/C), and other mutually agreed-upon international payment methods.